Bank is committed to provide you with excellent service. If you have any complaints & suggestions, the process to be followed is as under:
Process for Lodging complaints
Through complaint/suggestion box is available at the branch
Written complaint to Branch Manager
Through Bank website
Email to support@nileshwarurban.bank.in
A resolution to your complaint will be provided within 15 days.
Escalation to Nodal Office
If the complaint remains unsolved or customer is not satisfied with reply, he/she can contact our Principal nodal officer within 7 days with below details:
Mail id: ajayank@nileshwarurban.bank.in
Mob: +91-7510951281
If after having followed steps mentioned above, the issue still remains unresolved or if the complainant has not received response within 30 days of lodging a complaint, the complainant may approach the Banking Ombudsman appointed by the Reserve Bank of India at:
https://cms.rbi.org.in
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